How telehealth doctors’ service works at National Telemedicine Doctors


Click on the link “BOOK AN APPOINTMENT ONLINE” at the top of any page on this website and follow the prompts.



If you require a prescription, enter details of your preferred pharmacy for receipt of your prescription (if one is issued). If you do not have a preferred pharmacy, the doctor will email your prescription to an accredited pharmacy near you and you will be notified.



Choose a practitioner and an appointment time that suits you. If it is a telehealth phone consultation, your doctor will call you at the appointment time on the telephone number that is registered with us as your contact phone number. Your doctor will call you as close to that time as possible, depending on the doctor’s availability. If it is a video consultation, we will provide you with instructions on how to join the video call. Should you miss the phone/video call for any reason, you will need to call us back immediately to proceed with the consultation or to arrange another consultation.

Using National Telemedicine Doctor’s telehealth platform, you can now consult an Australian Medical Board-certified doctor/GP/health practitioner in the comfort of our own home or office. Of course a face-to-face consultation with your regular health practitioner is the ideal consultation, however a consultation with National Telemedicine Doctors is an effective and convenient alternative, when a face-to-face consultation is not possible. During your consultation your National Telemedicine Doctor/ health practitioner will advise you if an in-person visit to a health practitioner is required.


An online consultation with National Telemedicine Doctors as an alternative to a face-to-face visit with a doctor has many benefits, including:

  • No travel expenses, or lost time due to travel
  • Less time away from work to attend a consultation
  • Less interference with child or other carer responsibilities
  • No exposure to other patients who may have contagious illnesses
  • Less waiting time to get a consultation if there is a long waiting time to see your usual doctor face-to-face.
  • Prevention of the possible spread of coronavirus that may endanger people who are vulnerable, aged, or have pre-existing health conditions
  • Privacy

Please remember that consultations provided by National Telemedicine Doctors are not suitable in the case of medical emergencies requiring urgent treatment. In the case of emergencies, please contact your local emergency services immediately.

Do I need a referral for a Specialist/Allied Health Practitioner?

Any General Practitioner at National Telemedicine Doctors can write a referral for you if you need a referral to a specialist/allied Health practitioner. You may need a referral to see a registered specialist or health practitioner – if you take services of a specialist/allied Health practitioner without a referral, Medicare will not cover any of your costs.