Common Questions

Check your eligibility below – 

Unfortunately, due to Medicare regulations, you may not be automatically eligible to have all your General Practitioners’ telehealth services bulk billed, even if you have a valid Medicare card.

Before your bulk billed appointment can be confirmed, we need evidence from you that clearly shows that you are eligible under Medicare’s coverage policies for bulk billing for telehealth services – see the section “Bulk Billing Policy for GP Services” below).

Bulk Billing Doctors’ availability-

The following two doctors bulk bill, but only during their work hours, as shown below –

• Dr Damien Ford – (Mon, Wed & Fri: 9am-5pm)
• Dr Charmi Vithanarachchi – (Sat: 9am-1pm)

If these two doctors’ availability does not suit you and/or you cannot provide evidence of eligibility, you may wish instead to book a paid appointment online (and at any time of your choosing) with any of our other doctors who do not offer bulk billing. 

However, if you DO wish to proceed with a bulk billed appointment, please: 

1. email us the evidence of your eligibility at [email protected] ; and 
2. specify in your email which of the categories of eligibility you fall under (they are listed below).

If you correctly complete steps 1) and 2) above, we can then offer you a bulk billed appointment (we will confirm the allocated appointment time and doctor’s name via an email to you). You will need to email us back that you have accepted this appointment time- we will then allocate this appointment time to you. The doctor will attend at that allocated time, or if the doctor is unavoidably busy seeing other patients at that time, within an hour of that time. 

(Please note that bulk billed appointments are in high demand, and the allocated appointment time we give you may not be available if, in the meantime, it is taken by another patient before we receive your email confirmation; in which case we will be happy to offer you a bulk billed appointment at a different time – subject to the bulk billing doctors’ availability.) 

IMPORTANT

If you book and are confirmed for a bulk-billed appointment, but do not attend the appointment when one of our doctors contacts you, we unfortunately cannot offer you another future bulk-billed appointment. 

Bulk Billing Policy for GP Services

If you have a valid Medicare card, we can offer you a bulk billed appointment provided one or more of the following circumstances apply to you – 

• You need a consult to access mental health services relating to preparation of a Mental Health Care Plan (MHCP) or review of a MHCP.
• You need a MENTAL HEALTH RELATED CONSULT.
• You have tested COVID-19 positive within the last 7 days, verified by either a laboratory test or COVID-19 rapid antigen self-test (RAT).
• You are suspected to have COVID-19 and require a GP referral for a PCR test to verify diagnosis, so you can access PBS subsidized antiviral treatment.
• You are homeless because you are going through an extreme form of poverty due to the inadequacy of income, health care supports and social supports.
•  The service is for a child under the age of 12 months.
• You are a patient of a medical practitioner at an Aboriginal Medical Service or an Aboriginal Community Controlled Health Service.
• You need a consult relating to blood borne viruses, sexual or reproductive health.
• You need a consult relating to pregnancy counselling services.
• You need a consult relating to nicotine and smoking cessation counselling.
• You are currently living in a flood-affected area, defined as a State or Territory local government area which is currently declared as a natural disaster area due to flood by a State or Territory Government.
• You are living in an area that is currently declared as a natural disaster area due by a State or Territory Government.